Managed Services
Our project team deliver quality solutions that are innovative, robust and reliable.
About
Managed Services
As a true pioneer in the field, we have a deep understanding of the operator’s needs, aspirations & dynamics of the market.
Managed Services Personnel
|
Personnel |
Description |
Responsibility |
|
Field Maintenance(FLM) Cluster Leader |
Team leader for Field Maintenance(active and passive) |
Manage the On-site Maintenance Team based on cluster |
|
NOC Back Office(BO) Engineer |
NOC Back Office Engineer for RAN/TX/MW, with adequate skill |
Support on-site team and resolve network faults. |
|
Help Desk |
Desk Engineer |
The interface between SPA and customer care department, handle the customer complaints issues and distribute to Back Office and Opt Team. |
|
Senior Consultant |
Senior Expert with rich MS experience |
Senior Managed Services expert, functioning as the deputy director of the project |
|
Warehouse Manager |
Warehouse Manager |
In charge of warehouse management and SPPS process |
|
DT Analyzer |
Drive Test Analyzer |
Analyze DT result and make report |
|
DT Engineer |
Drive Test Engineer |
Drive Test |
|
Rigger |
Rigger |
Climb up the tower and assist on-site engineer to resolve the fault. |
|
Network Monitoring Engineer |
Monitoring Engineer for NOC Front Office |
Network surveillance and report network fault to Back Office, distribute TT to on-site team. |
|
Network Optimization Engineer |
Network Optimization Engineer for RAN |
Network Optimization working with NOC team with sufficient skill |
|
Active FLM Technician |
Field Engineer for RAN/TX/MW Active |
On-site troubleshooting and preventive maintenance for RAN access |
|
Passive Maintenance Technician |
Field Technician for Passive |
On-site troubleshooting and preventive maintenance for passive |
|
Vehicle |
include driver & fuel |
Drive Test or active or passive maintenance |
MS Tools
- DT Investigation Tool(4/5G support)
- DT Analysis Tool(4/5G support)
- RAN Simulation Tool(Aircom)
- RAN Simulation Tool(Atoll)
- Frequency Scanner(PCTEL)
- Field Maintenance Toolkit
- Field Maintenance consumable
- All the other necessary tools for Field Maintenance such as Spanner, Screwdriver, Multimeter, Compass, Distometer, etc
- All the consumable materials such as Tapes, Cable ties, etc